Microsoft Outlook Express is an email client service that lets you send and receive emails from various email accounts. It comes integrated with the Windows operating system and is widely popular owing to its ease of use and reliability. However, Outlook Express may become unresponsive and fail to send/receive emails at times. This occurs mainly due to improper configuration of the email account settings. Follow the guidelines listed below to fix such Outlook Express email problems.
Verify Account Settings
- Open Outlook Express using the desktop shortcut or from the Start menu.
- To open using the Start menu shortcut, go to Start -> All Programs -> Outlook Express.
- Click on the Tools menu in the main toolbar and select Accounts.
- Select the user account for which you are not getting emails and click Properties.
- Click on the Servers button. The details of your user account will be provided. Check if the settings for Incoming mail, Outgoing mail, Account name and Password are entered correctly.
- The server settings for incoming server should be pop.example.com. Example is the name of your email service provide. For instance, Gmail users should provide pop.gmail.com as their incoming server address.
- Similarly, the outgoing server address should be smtp.example.com. Replace example with the name of your email service provider. i.e. Gmail users should enter smtp.gmail.com as the outgoing server address.
- Verify if the Outgoing and Ingoing server port numbers of your email account are correct by clicking on the Advanced button. For example, Gmail users should enter the Outgoing SMTP number as 465 and the Incoming POP3 number as 995.
- Make sure that you have enabled the option labeled This Server Requires a Secure Connection (SSL). Click OK.
- Click on the Send/Receive button to check if the account is working.
Repair Network Connection Problems
Outlook Express email problems may occur if there are any network connection problems. If the above steps do not fix the problem, use the Diagnose and Repair feature in Windows to fix this.
- There is a network icon near the system clock. Right click on it and select Diagnose and Repair.
- The software automatically detects network related issues and fixes them.
Additionally, check if the network connections are physically enabled. Make sure that the connection between the modem and the computer is properly connected. Contact your ISP to check if there are any issues with the network.Google+