Hewlett-Packard has been one of the leaders in the market of laptop manufacturers. Their laptops are much reliable and provide good value for money. HP recently announced a voluntary recall of up to six million AC power cords that were provided with Compaq and HP notebooks, some of the docking stations and mini notebooks that were sold between Sep 2010 and June 2012. On 26th August, HP issued a statement that some of the power cords for these computers may have the potential to overheat. This can pose a fire and burn hazard to the users of the laptop. This information was confirmed after contacting the laptop support team of HP.
As per the company, “HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers.” One of the HP administrators said in a post on the company’s support forum page that the voluntary recall is only for those cords that connect the wall socket to the power pack of the laptop that is marked with the part number LS-15. This number will be molded into the connector that plugs into the AC adapter. As per the US Consumer Product Safety Commission, HP had received 29 reports of power cords overheating and charring or melting. This has resulted in 2 claims of minor burning and 13 claims of minor damage to property.
As per the recall notice of CPSC, “Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.” CPSC says that HP shipped almost 5.6 million power cord units in US and 446,700 in Canada.
However, HP said that not all of these units were affected by the fault of overheating. “Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Please validate the power cord shipped with your notebook PC or purchased with an accessory, or as a spare,” the company said.
HP added that those users who are affected by the voluntary recall would be eligible to get a free replacement for the verified AC power cord that is recalled. If you wish to know more on the procedure to get the faulty power cord of your HP laptop recalled, you can contact the laptop support team of HP. The laptop support team will let you know more on the procedure to be followed for replacement.